Managing High Maintenance Employees

The Presidents' Forum of Houston
October 30, 2007

Lin O'Neill
President
Futures Consulting

Speaker Biography:
Lin O’Neill has an uncanny ability to transform individuals, teams, and organizations desiring enhancement or in conflict into profitable, high performers who achieve or exceed their goals. A former Vice President of Inflight Service and Corporate Officer for Continental Airlines, Lin blends a background in business (operations and human resources) and behavioral science to create results while maximizing employee morale.

At Continental, Lin managed several thousand employees in remote locations as well as inflight service quality. A few of her numerous accomplishments include: insuring work continuation during a strike which threatened the viability of a major transportation company and design/implementation of a team-based training program resulting in a 43 percent decrease in the division operating costs of a national agricultural firm.

Today, Lin runs her own organizational development business and helps her clients solve the stickiest people problems, both in the corporate and non-profit sectors. She knows how to empower employees while driving results, encouraging creativity, resolving conflicts, and reaching closure. Whether on site with a client or delivering a keynote address, she brings extensive experience in culture change, turnarounds, business process definition, and multi-level, cross-functional team building to her engagements.

Lin holds a BS in sociology and an MBA. For more than two years, Lin conducted a weekly talk show on a Los Angeles FM radio station. She has taught in colleges in California and Oklahoma.

She is a member of the Greater Dallas Chamber of Commerce, NAWBO, Human Capital Institute, WOVI, The Friday Group, TALA, and the Alliance of Women and Technology. She is a partner in Sakred Cow™ Enterprises, a Member of the President’s Advisory Council for the Dallas SPCA, Board Member for Women Connecting Women and a past Board Member for the Alliance on Aging. In addition to the world of work, a cause dear to Lin’s heart is assisting senior citizens to age with grace, health, and dignity. To that end, she is licensed as an RCFE (Residential Care Facility for the Elderly) Administrator and certified as an RCFE/SNF (Skilled Nursing Facility) Activity Director.

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